MadeiraCamper Website Terms & Conditions

MADEIRA CAMPER

Preamble

These Website Terms & Conditions ("Terms") govern access to and use of the MadeiraCamper website, including its booking platform, related services and any associated online functionality made available to users.

By accessing, browsing or using this website, users acknowledge that they have read, understood and agree to be bound by these Terms, together with the MadeiraCamper Privacy Policy, Cookie Policy and any other policies expressly incorporated by reference.

MadeiraCamper operates as an online booking and commercial intermediation platform, connecting customers wishing to rent campervans with independent vehicle owners who offer their vehicles for rental in Madeira, Portugal.

Unless expressly stated otherwise, MadeiraCamper does not own, lease, operate or manage the campervans advertised on the platform. Each campervan remains under the ownership and responsibility of its respective Owner, who is solely responsible for the vehicle, its legal compliance, maintenance, insurance, roadworthiness, pricing, availability and the performance of the rental agreement.

The rental contract is concluded directly between the Customer and the respective Owner. MadeiraCamper is not a party to that rental agreement and does not assume the legal obligations of either the Customer or the Owner arising from the rental itself.

MadeiraCamper provides services including, but not limited to:

Nothing contained in these Terms shall be interpreted as creating a partnership, agency, employment, franchise or joint venture between MadeiraCamper and any Customer or Owner, except to the extent strictly necessary for the provision of the intermediation services described herein.

Users are expected to use the website lawfully, responsibly and in good faith. Continued use of the website constitutes acceptance of these Terms as amended from time to time.

1. Definitions

For the purposes of these Website Terms & Conditions, the following terms shall have the meanings set out below:

1.1. MadeiraCamper means the online booking platform and commercial intermediary operating the website, responsible for promoting campervans, facilitating reservations, processing payments through authorised payment service providers and providing administrative support between Customers and independent Owners. MadeiraCamper is not the owner, lessor or operator of the campervans advertised on the Website, nor is it a party to the Rental Agreement concluded between the Customer and the Owner.

1.2. Owner means the natural or legal person who lawfully owns, leases or is otherwise authorised to offer a campervan for rental through the MadeiraCamper platform. The Owner is solely responsible for the vehicle, its legal compliance, maintenance, insurance, availability, pricing, roadworthiness and the fulfilment of all obligations arising from the Rental Agreement.

1.3. Customer means any natural or legal person who accesses the Website for the purpose of browsing, requesting information, making a reservation or entering into a Rental Agreement with an Owner.

1.4. Booking means a reservation request submitted through the Website and subsequently confirmed in accordance with the applicable booking process. A Booking becomes binding only upon confirmation by the Owner (or MadeiraCamper acting on the Owner's behalf for administrative purposes), successful payment where required, and the fulfilment of any other applicable booking conditions.

1.5. Website means the MadeiraCamper website, including all webpages, booking systems, online forms, digital content, software, applications, communications and services made available under the MadeiraCamper domain and any associated subdomains.

1.6. Rental Agreement means the legally binding agreement entered into directly between the Customer and the respective Owner governing the rental of a campervan. MadeiraCamper is not a contracting party to the Rental Agreement and assumes no obligations arising from its execution, except for those expressly relating to its role as a commercial intermediary.

1.7. Platform means the online booking environment operated by MadeiraCamper through which Customers may browse available campervans, submit booking requests, communicate regarding reservations, make payments through authorised payment providers and access related services.

1.8. Payment Provider means Stripe or any other third-party payment service provider authorised by MadeiraCamper to process payments made through the Website.

1.9. Services means all intermediation, promotional, administrative and booking-related services provided by MadeiraCamper through the Website.

1.10. Terms means these Website Terms & Conditions, as amended from time to time.

1.11. Business Day means any day other than a Saturday, Sunday or public holiday in Portugal on which banks are generally open for business.

2. Acceptance of These Terms

2.1. By accessing, browsing or otherwise using the Website, the Customer acknowledges that they have read, understood and agree to be legally bound by these Terms & Conditions, together with any other policies expressly incorporated by reference, including the Privacy Policy and Cookie Policy.

2.2. If the Customer does not agree with any provision of these Terms, they must immediately cease using the Website and refrain from making any bookings or using any services made available through the Platform.

2.3. Acceptance of these Terms constitutes a legally binding agreement between the Customer and MadeiraCamper solely in relation to the use of the Website and the intermediation services provided through it. Such acceptance does not, by itself, create any rental agreement between the Customer and an Owner.

2.4. Where the Website requires the Customer to tick an acceptance box, submit a booking request, complete a payment or otherwise confirm acceptance electronically, such action shall constitute express acceptance of these Terms and shall have the same legal effect as a handwritten signature, to the extent permitted by applicable law.

2.5. MadeiraCamper reserves the right to amend, update or replace these Terms at any time in order to reflect changes in applicable legislation, business practices, technical developments or the services provided through the Website.

2.6. Updated versions of these Terms shall become effective upon their publication on the Website, unless a different effective date is expressly stated. Continued use of the Website after such publication shall constitute acceptance of the revised Terms.

2.7. These Terms apply to all visitors, Customers and other users of the Website, regardless of whether they complete a booking or merely browse the Platform.

3. Role of MadeiraCamper

3.1. MadeiraCamper operates exclusively as an online booking platform and commercial intermediary, facilitating the connection between Customers wishing to rent campervans and independent Owners offering their vehicles for rental.

3.2. MadeiraCamper provides services including, but not limited to:

3.3. MadeiraCamper does not own, lease, hire out, operate or control the campervans advertised on the Website. Each vehicle remains under the exclusive ownership, possession and responsibility of its respective Owner.

3.4. MadeiraCamper is not the rental provider and is not a party to the Rental Agreement entered into between the Customer and the Owner. Accordingly, MadeiraCamper does not assume the contractual obligations of either party arising from the rental of the vehicle, except where expressly stated in these Terms in relation to its intermediation services.

3.5. Each Owner is solely responsible for:

3.6. Although MadeiraCamper endeavours to maintain accurate and up-to-date information on the Website, vehicle descriptions, specifications, availability, pricing and other listing details are provided by or on behalf of the respective Owners. MadeiraCamper cannot guarantee that such information is always complete, accurate or free from inadvertent errors.

3.7. Nothing contained in these Terms shall be interpreted as creating an employment relationship, agency, partnership, joint venture or franchise between MadeiraCamper and any Customer or Owner, except to the limited extent necessary for the provision of the intermediation services described herein.

3.8. The Customer acknowledges that, by making a booking through the Website, they are entering into a contractual relationship directly with the respective Owner, while MadeiraCamper acts solely as the commercial intermediary and administrator of the booking process.

4. Bookings

4.1. Customers may submit booking requests for campervans advertised on the Website by following the booking process made available through the Platform.

4.2. All bookings are subject to the availability of the selected campervan and to confirmation by the respective Owner, either directly or through MadeiraCamper acting on the Owner's behalf for administrative purposes.

4.3. The submission of a booking request does not constitute acceptance of the reservation and does not create any contractual right to rent the requested vehicle until the booking has been confirmed in accordance with these Terms.

4.4. A booking shall only be considered confirmed when:

4.5. MadeiraCamper reserves the right to refuse, suspend or cancel a booking request prior to confirmation where reasonably necessary, including, but not limited to, circumstances involving:

4.6. Following confirmation of a booking, the Rental Agreement between the Customer and the respective Owner shall govern the rental of the campervan, including matters relating to vehicle collection, use, return, cancellation, security deposit, liability and other rental conditions.

4.7. Customers are responsible for ensuring that all information submitted during the booking process is accurate, complete and up to date. MadeiraCamper and the Owner shall not be responsible for delays, additional costs or failed bookings resulting from inaccurate or incomplete information supplied by the Customer.

4.8. MadeiraCamper will use reasonable efforts to facilitate the booking process efficiently; however, it does not guarantee the availability of any specific vehicle, travel dates or rental conditions until the booking has been formally confirmed.

5. Pricing

5.1. The prices displayed on the Website represent the rental charges established by the respective Owners for the rental of their campervans and are presented through the MadeiraCamper platform for the purpose of facilitating bookings.

5.2. Unless expressly stated otherwise, the total booking price presented during the reservation process shall include the rental charges and any mandatory fees identified before the Customer completes the booking.

5.3. Optional services, extras or additional products—including, but not limited to, airport delivery, additional drivers, child seats, camping equipment or other optional services—shall be clearly identified during the booking process and shall only be included in the total price if expressly selected by the Customer.

5.4. The Customer is responsible for reviewing the booking summary before confirming the reservation and ensuring that the selected rental dates, optional extras, applicable charges and total price are correct.

5.5. Payment shall be made through the payment methods made available on the Website. Unless otherwise specified during the booking process, payment must be successfully authorised or received before a booking can be confirmed.

5.6. MadeiraCamper reserves the right to correct typographical errors, technical errors, calculation mistakes or manifestly incorrect prices displayed on the Website. Where such an error affects a booking request that has not yet been confirmed, MadeiraCamper or the respective Owner may cancel the request or invite the Customer to proceed at the correct price.

5.7. If a pricing error is identified after a booking has been confirmed, MadeiraCamper shall contact the Customer as soon as reasonably practicable to explain the situation and, where appropriate, offer the option to:

5.8. Prices displayed on the Website may be changed by the respective Owners at any time prior to confirmation of a booking. Such changes shall not affect bookings that have already been confirmed, except where the change results from a manifest pricing error or where otherwise permitted by applicable law.

5.9. Any refundable security deposit required for the rental shall be presented separately from the rental price during the booking process and shall not form part of the rental charges unless otherwise stated.

5.10. Any taxes, fees or charges required by applicable law shall be applied in accordance with the legislation in force at the time of the booking and, where applicable, shall be disclosed during the booking process.

6. Payments

6.1. Payments for bookings made through the Website shall be processed securely using Stripe, or such other authorised third-party payment service provider as MadeiraCamper may designate from time to time.

6.2. By submitting payment through the Website, the Customer authorises the relevant payment provider to process the transaction in accordance with its own terms and conditions and applicable payment regulations.

6.3. MadeiraCamper acts as a commercial intermediary for the purpose of facilitating payments on behalf of the respective Owner. The processing of payments through the Website does not make MadeiraCamper the rental provider or a party to the Rental Agreement.

6.4. The Customer agrees to provide complete, accurate and up-to-date payment information and warrants that they are authorised to use the selected payment method.

6.5. A booking shall not be considered confirmed until the required payment has been successfully authorised or received through the designated payment provider, unless otherwise expressly agreed during the booking process.

6.6. MadeiraCamper does not collect, store or have access to the Customer's full payment card details. Payment information is processed directly by the authorised payment service provider using industry-standard security measures and encryption technologies.

6.7. MadeiraCamper shall not be responsible for payment failures, delays, declined transactions or other issues resulting from:

6.8. Where a payment is declined or cannot be successfully processed, MadeiraCamper reserves the right to suspend or cancel the relevant booking request until payment has been successfully completed.

6.9. Refunds, where applicable under the Rental Agreement, the applicable cancellation policy or mandatory law, shall be processed through the original payment method whenever reasonably practicable and may be subject to the processing times of the relevant payment service provider or financial institution.

6.10. MadeiraCamper reserves the right to implement reasonable fraud prevention, identity verification and transaction security measures where necessary to protect Customers, Owners and the integrity of the Website. Where suspicious or potentially fraudulent activity is identified, MadeiraCamper may request additional information, temporarily suspend the processing of a payment or refuse a transaction where reasonably justified.

7. Security Deposit

7.1. Depending on the campervan selected and the applicable Rental Agreement, the Customer may be required to provide a security deposit of €1,000.00 (one thousand euros) before the commencement of the rental.

7.2. At the time of booking, and with the Customer's consent, the Customer's payment card details are securely saved by the designated Payment Provider for the purpose of enabling MadeiraCamper to place a pre-authorisation for the security deposit at a later stage, without requiring the Customer to re-enter their payment details.

7.3. The security deposit pre-authorisation is not placed at the time of booking. It is placed on the Customer's saved payment card shortly before the scheduled vehicle collection date, within a timeframe determined by MadeiraCamper and consistent with the validity period established by the Customer's card issuer and the Payment Provider.

7.4. A pre-authorisation is not an immediate charge and does not constitute payment of the rental price. It is a temporary hold placed on the Customer's payment card to secure the Customer's obligations under the Rental Agreement.

7.5. Where the duration of the rental exceeds the maximum period for which a pre-authorisation may validly remain in place under the rules of the Customer's card issuer or the Payment Provider (typically seven (7) days), MadeiraCamper may release the existing pre-authorisation and place a new pre-authorisation of the same amount on the Customer's saved payment card, in order to maintain the security deposit for the remaining duration of the rental. This renewal process is carried out using the payment card details saved at the time of booking and does not, in the ordinary course, require further action from the Customer.

7.6. In certain circumstances, the Customer's card issuer may require additional authentication before a pre-authorisation or its renewal can be completed, including under Strong Customer Authentication requirements applicable within the European Union. Where such authentication is required, MadeiraCamper or the Payment Provider may contact the Customer to complete the necessary verification steps.

7.7. If the security deposit pre-authorisation cannot be successfully placed or renewed, including due to insufficient funds, an expired or cancelled card, or a declined authorisation, MadeiraCamper will attempt to contact the Customer to request an alternative valid payment method. MadeiraCamper and the respective Owner reserve the right to suspend, delay or cancel the collection of the campervan, or the continuation of an ongoing rental, where a valid security deposit cannot be secured.

7.8. The security deposit may be used, in whole or in part, to cover amounts lawfully due under the Rental Agreement, including, where applicable:

7.9. The decision to authorise any deduction from the security deposit rests exclusively with the respective Owner, in accordance with the Rental Agreement and applicable law. MadeiraCamper may provide administrative assistance in the processing of such deductions but does not independently determine or assess liability.

7.10. Where no lawful grounds exist for retaining all or part of the security deposit, the pre-authorisation shall be released following the completion of the rental. The time required for the released amount to become available depends on the Customer's card issuer and the relevant payment service provider and is outside MadeiraCamper's control.

7.11. MadeiraCamper shall not be responsible for delays caused by banks, card issuers or payment service providers in releasing a pre-authorised amount after the Owner has instructed its release.

7.12. Further details regarding the security deposit, including the circumstances in which deductions may be made, are set out in the applicable Rental Agreement, which forms part of the contractual relationship between the Customer and the respective Owner.

8. Cancellations

8.1. All cancellations of confirmed bookings are governed by the MadeiraCamper Cancellation Policy, which forms an integral part of these Website Terms & Conditions.

8.2. By making a booking through the Website, the Customer acknowledges that they have read, understood and accepted the applicable Cancellation Policy in force at the time the booking is confirmed.

8.3. The applicable cancellation conditions, including any eligibility for refunds, cancellation fees or applicable deadlines, shall be those published on the Website and in force on the date the booking is confirmed.

8.4. Cancellation requests must be submitted by email or by any other communication method expressly accepted by MadeiraCamper. A cancellation shall only be considered effective once its receipt has been acknowledged.

8.5. Where a cancellation qualifies for a refund under the applicable Cancellation Policy, the refund shall, where reasonably practicable, be processed using the original payment method. Refund processing times may vary depending on the payment service provider and the Customer's financial institution.

8.6. MadeiraCamper acts solely as the commercial intermediary in the administration of cancellations and refunds. The Customer acknowledges that the applicable cancellation rights arise from the Rental Agreement and the published Cancellation Policy, and that MadeiraCamper does not assume liability beyond its role in facilitating the cancellation process.

8.7. In exceptional circumstances, including force majeure, legal restrictions, serious vehicle unavailability or other events beyond the reasonable control of the Customer, the Owner or MadeiraCamper, cancellations may be handled in accordance with the applicable Cancellation Policy and any mandatory provisions of law.

8.8. Nothing in this chapter shall limit or exclude any mandatory rights that Customers may have under applicable consumer protection legislation.

9. Vehicle Collection and Return

9.1. The collection and return of the campervan shall take place at the location, date and time confirmed during the booking process or otherwise agreed in writing between the Customer and the respective Owner.

9.2. The Customer is responsible for arriving at the agreed collection location at the scheduled time and for presenting all documentation required under the Rental Agreement, including a valid driving licence, identification document and any other documents reasonably requested by the Owner.

9.3. Before the commencement of the rental, the Customer and the Owner shall inspect the campervan and, where applicable, complete a vehicle condition report recording the condition of the vehicle, its equipment, mileage, fuel level and any existing damage.

9.4. The Customer shall carefully inspect the campervan upon collection and immediately report any visible damage, missing equipment or discrepancies before taking possession of the vehicle. Unless otherwise recorded in the vehicle condition report, the campervan shall be deemed to have been delivered in the agreed condition.

9.5. At the end of the rental period, the Customer shall return the campervan at the agreed location, date and time, together with all equipment, accessories, keys and documents provided at the commencement of the rental.

9.6. Upon return, the Owner may inspect the campervan to verify its condition, equipment, mileage, fuel level and compliance with the Rental Agreement. Any damage, missing items or other contractual issues identified during this inspection shall be dealt with in accordance with the Rental Agreement.

9.7. If the Customer anticipates being unable to collect or return the campervan at the agreed time, they shall notify the Owner or MadeiraCamper as soon as reasonably practicable. Any approval of a late collection or return shall be at the Owner's discretion and may be subject to additional charges as provided for in the Rental Agreement.

9.8. MadeiraCamper may assist in coordinating vehicle collection and return arrangements for administrative purposes but does not itself deliver, collect or inspect the campervans and shall not be responsible for the physical handover of the vehicle.

9.9. Detailed procedures relating to vehicle collection, return, inspections, fuel policy, cleaning requirements, late returns and any applicable charges are governed by the Rental Agreement entered into between the Customer and the respective Owner.

10. Customer Obligations

10.1. Customers agree to use the Website, the booking platform and all related services lawfully, responsibly and in good faith, in accordance with these Terms, the applicable Rental Agreement and all applicable laws and regulations.

10.2. The Customer is responsible for ensuring that all information provided during the booking process is accurate, complete and kept up to date. MadeiraCamper and the respective Owner shall be entitled to rely upon the information supplied by the Customer.

10.3. The Customer shall:

10.4. The Customer shall not:

10.5. The Customer is solely responsible for ensuring that they satisfy all eligibility requirements necessary to rent and drive the selected campervan, including compliance with the minimum age requirements, driving licence requirements and any other conditions established by the respective Owner or applicable law.

10.6. The Customer acknowledges that failure to comply with these Terms, the Rental Agreement or applicable legal requirements may result in the refusal or cancellation of a booking, the suspension of access to the Website or other appropriate measures, without prejudice to any legal rights available to MadeiraCamper or the respective Owner.

10.7. The Customer shall be responsible for any loss, damage, cost or liability arising from their breach of these Terms, the Rental Agreement or any applicable law, to the extent permitted by law.

10.8. Nothing in this chapter limits any additional obligations assumed by the Customer under the applicable Rental Agreement, which shall continue to govern the rental and use of the campervan.

11. Owner Obligations

11.1. Each Owner offering a campervan through the Website remains solely responsible for the vehicle and for the performance of all obligations arising from the Rental Agreement entered into with the Customer.

11.2. The Owner represents and warrants that they have the legal right to offer the campervan for rental and that the vehicle complies with all applicable legal and regulatory requirements in force in Portugal.

11.3. The Owner is solely responsible for:

11.4. Owners shall promptly notify MadeiraCamper of any circumstance that may affect an existing or future booking, including vehicle unavailability, mechanical issues, damage, insurance matters or any other event that may prevent the proper performance of the Rental Agreement.

11.5. Owners are responsible for responding to Customers in a professional and timely manner and for cooperating with MadeiraCamper in the administration of bookings, amendments, cancellations and any issues arising during the rental process.

11.6. MadeiraCamper may remove, suspend or temporarily disable a vehicle listing where the Owner fails to comply with these Terms, the applicable Owner Partnership Agreement or any applicable legal obligation, or where such action is reasonably necessary to protect Customers, the integrity of the Website or the reputation of MadeiraCamper.

11.7. Nothing in these Terms transfers to MadeiraCamper any responsibility relating to the ownership, operation, maintenance, insurance or legal compliance of the campervans advertised on the Website.

11.8. The Customer acknowledges that the obligations set out in this chapter are the responsibility of the respective Owner and that MadeiraCamper acts solely as the commercial intermediary facilitating the booking process.

12. Insurance

12.1. Each campervan advertised through the Website shall be covered by the motor insurance policy maintained by the respective Owner, in accordance with the legal requirements applicable in Portugal.

12.2. The Owner is solely responsible for obtaining, maintaining and renewing the insurance applicable to the campervan, including ensuring that the insurance remains valid throughout the rental period.

12.3. The type, scope, limitations, exclusions, deductibles (excess) and conditions of the insurance cover may vary depending on the vehicle and the policy maintained by the respective Owner.

12.4. Customers are responsible for familiarising themselves with the applicable insurance conditions before the commencement of the rental and for complying with all requirements necessary to preserve the validity of the insurance cover.

12.5. Insurance cover does not relieve the Customer of liability for losses, damage or other amounts for which they may be responsible under the applicable Rental Agreement, the insurance policy or mandatory law.

12.6. MadeiraCamper is not an insurer, insurance broker or insurance intermediary and does not provide insurance services. MadeiraCamper does not issue, administer or guarantee any insurance policy made available in connection with the rental of a campervan.

12.7. Any claim relating to insurance coverage, policy interpretation, exclusions, deductibles, compensation or claims handling shall be dealt with by the respective Owner and, where applicable, the relevant insurance company, in accordance with the terms of the applicable insurance policy.

12.8. MadeiraCamper may, where reasonably requested, provide administrative assistance in facilitating communication between the Customer, the Owner and the relevant insurer. Such assistance shall not constitute an acceptance of liability or responsibility for the outcome of any insurance claim.

12.9. Further information regarding the applicable insurance, including any deductible (excess), exclusions and Customer responsibilities, shall be set out in the relevant vehicle listing and the applicable Rental Agreement.

13. Liability

13.1. MadeiraCamper provides an online platform that facilitates the promotion, booking and administration of campervan rentals offered by independent Owners. MadeiraCamper is not the owner, operator or lessor of any campervan listed on the Website.

13.2. To the fullest extent permitted by applicable law, MadeiraCamper shall not be liable for any act, omission, representation, warranty or breach of obligation attributable to an Owner or a Customer in connection with a Rental Agreement.

13.3. MadeiraCamper shall not be responsible for:

13.4. MadeiraCamper shall not be liable for any indirect, incidental, consequential, special or punitive loss or damage, including loss of profit, loss of revenue, loss of opportunity, loss of business, loss of goodwill or loss of data, except where liability cannot be excluded under applicable law.

13.5. MadeiraCamper shall use reasonable care and skill in providing the Website and its booking administration services but does not guarantee that the Website will be uninterrupted, error-free, secure or continuously available.

13.6. MadeiraCamper shall not be liable for any delay, interruption or failure in the performance of its services resulting from events beyond its reasonable control, including force majeure events, failures of telecommunications networks, internet service providers, payment service providers, hosting providers, cyber-attacks, governmental actions or other unforeseen circumstances.

13.7. Nothing in these Terms excludes or limits MadeiraCamper's liability for fraud, fraudulent misrepresentation, gross negligence, wilful misconduct, death or personal injury caused by its negligence, or any other liability that cannot lawfully be excluded or limited under applicable law.

13.8. Where MadeiraCamper is found legally liable for any loss or damage arising directly from its own breach of these Terms or applicable law, its liability shall be limited to the maximum extent permitted by applicable law and only to the direct loss suffered by the affected party.

13.9. The Customer acknowledges that any claim relating to the condition, use, operation, maintenance, insurance or performance of the campervan should, in the first instance, be addressed to the respective Owner under the applicable Rental Agreement.

14. Privacy

14.1. MadeiraCamper is committed to protecting the privacy and personal data of all users of the Website and processes personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 ("GDPR") and any applicable national implementing legislation.

14.2. Personal data collected through the Website is processed only for legitimate purposes, including:

14.3. MadeiraCamper shall process personal data only to the extent necessary for the performance of its services, compliance with legal obligations, the protection of legitimate interests or on any other lawful basis recognised under the GDPR.

14.4. In order to facilitate the booking and rental process, MadeiraCamper may share relevant personal data with the respective Owner, payment service providers and other trusted service providers where such disclosure is necessary for the performance of the booking or required by law.

14.5. MadeiraCamper implements appropriate technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss or destruction.

14.6. Data subjects may exercise their rights under applicable data protection legislation, including the rights of access, rectification, erasure, restriction of processing, data portability, objection to processing and, where applicable, the right to withdraw consent.

14.7. Detailed information regarding the categories of personal data collected, the purposes of processing, retention periods, international data transfers, cookies, the exercise of data subject rights and contact details for privacy-related enquiries is provided in the MadeiraCamper Privacy Policy, which forms an integral part of these Terms.

14.8. By using the Website, Customers and Owners acknowledge that their personal data will be processed in accordance with these Terms and the MadeiraCamper Privacy Policy.

15. Cookies

15.1. The Website may use cookies and similar technologies where necessary to provide its services, ensure the proper functioning of the Website, improve security and, where applicable, enhance the user experience.

15.2. Certain cookies may be strictly necessary for the operation of the Website and for services such as secure payment processing. Such cookies do not require user consent where permitted by applicable law.

15.3. Where the Website uses non-essential cookies or similar technologies, MadeiraCamper shall obtain the user's consent before such cookies are placed on the user's device, in accordance with applicable law.

15.4. Users may manage their cookie preferences through the Website's cookie consent mechanism, where available, or through their browser settings. Disabling certain cookies may affect the functionality of the Website.

15.5. Further information regarding the cookies and similar technologies used by the Website is available in the MadeiraCamper Cookie Policy.

16. Intellectual Property

16.1. Unless otherwise stated, all intellectual property rights in and to the Website, including its design, layout, text, graphics, logos, trademarks, icons, software, databases, source code and other original content created by or for MadeiraCamper (collectively, the "Website Content"), are owned by or licensed to MadeiraCamper and are protected by applicable intellectual property laws.

16.2. Subject to these Terms, MadeiraCamper grants users a limited, non-exclusive, non-transferable and revocable licence to access and use the Website solely for personal, lawful and non-commercial purposes related to the booking of campervan rentals.

16.3. Except with the prior written consent of MadeiraCamper or as otherwise permitted by applicable law, users shall not:

16.4. Vehicle descriptions, photographs and other information supplied by Owners ("Owner Content") remain the intellectual property of the respective Owner or other rightful owner. By providing such content for publication on the Website, the Owner grants MadeiraCamper a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt (where reasonably necessary for formatting), publish and distribute such content for the purposes of promoting, marketing and administering bookings through the Website and related marketing channels.

16.5. Owners represent and warrant that they own, or have obtained all necessary rights and permissions to provide the Owner Content and that its publication does not infringe the intellectual property or other rights of any third party.

16.6. Any trademarks, trade names, service marks or logos appearing on the Website remain the property of their respective owners and may not be used without the prior written permission of the relevant rights holder.

16.7. If any person believes that content published on the Website infringes their intellectual property rights, they should notify MadeiraCamper in writing with sufficient information to identify the allegedly infringing material. MadeiraCamper will investigate the notification and, where appropriate, remove or disable access to the material within a reasonable period.

16.8. Nothing in these Terms transfers any intellectual property rights to users, Customers or Owners except for the limited licence expressly granted under these Terms.

17. Prohibited Use

17.1. Users shall use the Website only for lawful purposes and in accordance with these Terms and all applicable laws and regulations.

17.2. Users shall not:

17.3. MadeiraCamper reserves the right to investigate any suspected misuse of the Website and may take any reasonable action considered necessary to protect the Website, its users and its legitimate business interests.

17.4. Where MadeiraCamper reasonably believes that a user has breached these Terms or engaged in prohibited conduct, MadeiraCamper may, without prejudice to any other rights available under applicable law:

17.5. Users remain responsible for any loss, damage, cost or liability arising from their misuse of the Website or their breach of these Terms, to the extent permitted by applicable law.

17.6. Nothing in this chapter limits MadeiraCamper's right to pursue any other legal or equitable remedy available under applicable law.

18. Changes to These Terms

18.1. MadeiraCamper reserves the right to amend, modify or update these Website Terms & Conditions at any time where reasonably necessary, including to reflect changes in applicable law, regulatory requirements, business operations, technology, security, services or the functionality of the Website.

18.2. Any revised version of these Terms shall become effective upon publication on the Website, unless a later effective date is expressly stated.

18.3. Where required by applicable law or where the changes materially affect users' rights or obligations, MadeiraCamper shall take reasonable steps to notify users of the updated Terms through the Website, by email or by any other appropriate means.

18.4. Continued use of the Website after the revised Terms become effective constitutes acceptance of the updated Terms.

18.5. If a user does not agree with any amendment to these Terms, they must discontinue their use of the Website.

18.6. Unless otherwise required by law or expressly agreed by the parties, amendments to these Terms shall not affect bookings that were confirmed before the amended Terms became effective. Such bookings shall continue to be governed by the version of these Terms and any related policies that were in force at the time the booking was confirmed.

18.7. The latest version of these Website Terms & Conditions shall always be available on the Website and shall indicate the date on which it became effective.

19. Governing Law and Jurisdiction

19.1. These Website Terms & Conditions, together with any dispute or claim arising out of or in connection with them, their subject matter or their formation, shall be governed by and construed in accordance with the laws of Portugal.

19.2. Nothing in these Terms shall deprive consumers of any mandatory rights or protections granted under the applicable consumer protection laws that cannot lawfully be excluded or limited.

19.3. Subject to Clause 19.2 and any mandatory rules of jurisdiction applicable under law, the courts of Portugal shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.

19.4. Where required by applicable law, consumers may also be entitled to submit disputes to the competent courts of their country of habitual residence or to use alternative dispute resolution mechanisms available under applicable legislation.

19.5. If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.

20. Contact Information

20.1. MadeiraCamper welcomes enquiries, requests and notices relating to the Website, bookings and these Website Terms & Conditions.

20.2. Unless otherwise expressly stated, all communications relating to these Terms should be addressed to MadeiraCamper using the following contact details:

20.3. MadeiraCamper may update its contact details from time to time. The most current contact information will always be published on the Website.

20.4. Communications submitted by electronic mail shall be deemed received on the Business Day on which they are delivered, provided that they are received during normal business hours in Portugal. Communications received outside normal business hours shall be deemed received on the next Business Day.

20.5. Nothing in this chapter limits any statutory rights of Customers to contact MadeiraCamper or the respective Owner through other legally recognised means where applicable.

Effective Date

These Website Terms & Conditions are effective from [08/08/2026] and remain in force until amended or replaced by MadeiraCamper in accordance with Chapter 18.

© MadeiraCamper. All rights reserved.

Annex 1 — Booking Process, Payment Process and Related Policies

This Annex forms an integral part of these Website Terms & Conditions and is intended to provide Customers and Owners with an overview of the operational procedures used by MadeiraCamper. In the event of any inconsistency between this Annex and the main body of these Terms, the provisions of these Terms shall prevail unless expressly stated otherwise.

A. Booking Process

The booking process generally consists of the following stages:

  1. Selection of the campervan and rental dates.
  2. Submission of the booking request.
  3. Review of availability by the respective Owner.
  4. Payment authorisation and successful processing through the designated payment service provider.
  5. Booking confirmation issued by MadeiraCamper.
  6. Communication of vehicle collection details.
  7. Execution of the Rental Agreement between the Customer and the Owner.
  8. Vehicle collection, rental period and return.

MadeiraCamper reserves the right to modify the booking workflow where reasonably necessary for operational, legal or technical reasons.

B. Payment Process

Payments are processed through the payment service provider designated by MadeiraCamper.

The payment process may include:

The exact payment workflow may vary depending on the payment service provider and technical requirements in force at the time of the booking.

C. Related Policies

The following documents, as amended from time to time, form part of the contractual framework governing the use of the Website where applicable:

D. Operational Updates

MadeiraCamper may update operational procedures, booking workflows, payment methods or administrative processes from time to time, provided that such updates do not reduce any mandatory legal rights of Customers or Owners or materially alter confirmed bookings unless required by law or agreed by the affected parties.

Annex 2 — Website Policies and Operational Notices

This Annex forms an integral part of these Website Terms & Conditions and contains operational notices, additional policies and procedural information that may be updated from time to time without affecting the substantive provisions of these Terms, provided that such updates comply with applicable law.

A. Incorporated Policies

The following documents are incorporated into these Terms by reference, where applicable:

B. Website Notices

From time to time, MadeiraCamper may publish operational notices relating to:

Such notices are intended to assist users in using the Website and shall not modify the contractual rights and obligations established under these Terms unless expressly stated.

C. Third-Party Services

The Website may rely on third-party service providers for functions including, but not limited to:

The availability and functionality of such services may change from time to time.

D. Future Operational Documents

MadeiraCamper may publish additional operational procedures, user guides, FAQs or technical documentation to assist Customers and Owners in using the Website. Unless expressly incorporated into these Terms, such documents are provided for informational purposes only and do not amend these Terms.

Acknowledgement

By accessing or using the Website and by completing a booking through MadeiraCamper, the Customer acknowledges that they have read, understood and agree to be bound by these Website Terms & Conditions, together with all policies and documents expressly incorporated by reference, including, where applicable, the Privacy Policy, Cookie Policy, Cancellation Policy and the relevant Rental Agreement.

The Customer further acknowledges that MadeiraCamper acts solely as the commercial intermediary facilitating the booking process and that the rental of the campervan is governed by a separate Rental Agreement entered into directly between the Customer and the respective Owner.

If the Customer does not agree to these Website Terms & Conditions, they must refrain from using the Website and from making a booking through the platform.